contact me

Please use the form on the right to contact me, feel free to write as much or as little as you want to.

After our initial contact we will have a call together to agree on the best option to move forward

 

Contact us for any topic....

Tamworth Street
DE56 4EZ

07866 553 950

Tailoring support packages to empower Parents when their Baby's have Sleep, Behavioural or Food related issues. 

The vision of Pride & Joy is to provide informative, trusted and factual advice and education, empowering parents to ensure that their children and family life is capable of surviving the ups and downs that happen to us all with young children.

To deliver this, we use a structured but very much flexible approach using our REALLY format with families, which encompasses the children’s needs as well as not forgetting the Parents.

Terms & Conditions

 

To ensure you are 100% confident in working with Pride & Joy UK, we’ve tried our best to clarify some of the more official parts of working together below – sorry our Lawyer friends insisted we had this section...!

 

If you have any concerns about material which appears on our site, please Contact Us

Thank you for visiting our site and we look forward to hearing from you about working together....

 

 

Privacy & Confidentiality Statement – All of your personal data and contact details are kept in the strictest of confidence.  We will collect and store your information we need to get in touch to discuss potential services or to process your order and contact you if required to in connection with this.  This will include your name, delivery address, phone number and email address.  We will share these with our delivery and payment partners only to process your order for products but nobody else.  We will only use your contact details in connection with prospective or on going products & services from Pride & Joy UK.

In addition to the above data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Our website uses tracking Cookies to identify which pages are being visited. This helps us analyse data about web page traffic and improve the website.  This information is only used for statistical analysis purposes and no personally identifiable information is stored. All web browsers automatically accept Cookies, but you can modify your browser security settings to block them - although you should be warned that changing Cookie settings can adversely affect the performance of our website.

 

Service Contract - before we commence with any of our Support Packages we will send you a Package Contract covering the Package details in terms of all the key facts including timing, support mechanisms, payment options, exclusions and limitations of the Package to confirm the Package T&C's. 

Legal disclaimer – unfortunately we cannot be held liable for any loss, damage, cost or expense arising from the use of info on the website or in any service provided if implied or directly written or communicated.  All advice offered in good faith based on the information provided at a point in time of consultation.  This is not a substitute for medical advice, your GP or Hospital should be contacted / visited if your children’s health is of any concern at any time.

We offer realistic advice with practical options which so far has always worked in a positive manner but unfortunately we cannot offer a guarantee as it requires more than P&J to make the issue a success, i.e. we cannot guarantee Parents commit to using our advice or options proposed or if there are underlying facts or health issues which impact the outcome.

Cancellation & Refund Policy – unfortunately we need a few rules on Cancellations.  If an agreed visit is cancelled within 48 hours of the appointment there is still a charge of 50% of the appointment.  Phone appointments do not have this charge if cancelled but we’d prefer not to have cancellations.  Both you and we have the right to terminate any Package for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

 

Communication – our primary communication methods to start will be via email, then a telephone conversation where we will discuss future communication ways which may also include text message as well.

Notification of Changes – We reserve the right to change these conditions from time to time and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

Agreement - These terms and conditions form part of the Agreement between you and us. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.    

Jurisdiction and applicable law - The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.   

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Website usage - Redistribution or republication of any part of our website is prohibited unless you have received express written approval from Pride & Joy UK.  We do not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.