Terms & Conditions
To ensure you are 100% confident in working with Pride & Joy UK, we’ve tried our best to clarify some of the more official parts of working together below – sorry our Lawyer friends insisted we had this section...!
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Thank you for visiting our site and we look forward to hearing from you about working together....
Privacy & Confidentiality Statement – All of your personal data and contact details are kept in the strictest of confidence. We will collect and store your information we need to get in touch to discuss potential services or to process your order and contact you if required to in connection with this. This will include your name, delivery address, phone number and email address. We will share these with our delivery and payment partners only to process your order for products but nobody else. We will only use your contact details in connection with prospective or on going products & services from Pride & Joy UK.
Our website uses tracking Cookies to identify which pages are being visited. This helps us analyse data about web page traffic and improve the website. This information is only used for statistical analysis purposes and no personally identifiable information is stored. All web browsers automatically accept Cookies, but you can modify your browser security settings to block them - although you should be warned that changing Cookie settings can adversely affect the performance of our website.
Service Contract - before we commence with any of our Support Packages we will send you a Package Contract covering the Package details in terms of all the key facts including timing, support mechanisms, payment options, exclusions and limitations of the Package to confirm the Package T&C's.
Legal disclaimer – unfortunately we cannot be held liable for any loss, damage, cost or expense arising from the use of info on the website or in any service provided if implied or directly written or communicated. All advice offered in good faith based on the information provided at a point in time of consultation. This is not a substitute for medical advice, your GP or Hospital should be contacted / visited if your children’s health is of any concern at any time.
We offer realistic advice with practical options which so far has always worked in a positive manner but unfortunately we cannot offer a guarantee as it requires more than P&J to make the issue a success, i.e. we cannot guarantee Parents commit to using our advice or options proposed or if there are underlying facts or health issues which impact the outcome.
Cancellation & Refund Policy – unfortunately we need a few rules on Cancellations. If an agreed visit is cancelled within 48 hours of the appointment there is still a charge of 50% of the appointment. Phone appointments do not have this charge if cancelled but we’d prefer not to have cancellations. Both you and we have the right to terminate any Package for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
Communication – our primary communication methods to start will be via email, then a telephone conversation where we will discuss future communication ways which may also include text message as well.
Agreement - These terms and conditions form part of the Agreement between you and us. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
Jurisdiction and applicable law - The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
Website usage - Redistribution or republication of any part of our website is prohibited unless you have received express written approval from Pride & Joy UK. We do not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.